About the Position

Skyline Hotel Niagara Falls

This key guest service position is responsible for initiating an outstanding guest experience by ensuring passionate, competent and efficient service is provided at all times through a high level of guest service. As an initial contact person for hotel guests, the Hotel Ambassador presents hotel services and products in a positive, courteous, and enthusiastic manner.

The duties performed by this person include the following: Enthusiastically Welcoming/Greeting guests, providing superior public relations and assistance to patrons and employees, responding to and handling any incidents that occur on Skyline property in a prompt and professional manner, responsibility for the Safety and Security of all guests and employees in the hotel lobby, report writing, enforcing hotel policies, etc.

QUALIFICATIONS:

Demonstrated perpetual cheerfulness and extroversion in order to greet each guest and respond to guest requests, modifying personal delivery as appropriate to different types of guests needs, interests, and desires (Adults, children, couples, cultural, etc.)
Demonstrated ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks with multiple guests/multiple items
Demonstrated commitment to Quality and Hospitality; demonstrated during all interactions with customers.
Excellent interpersonal and communication skills when dealing with customers and employees, ensuring clear inter-departmental communication and cooperation in the interest of better guest satisfaction
Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanour, and level of required service attention
Demonstrated knowledge and conversational ability in order to effortlessly provide quality guest experience and encourage both cross-promotion/sales of related products and company services/activities/products across the complex
Strong organizational and time management skills and the ability to work under pressure.
Demonstrated ability to work cooperatively within a team setting to anticipate and assist to another employee’s guests’ needs.
Providing accurate and interesting hotel information/tours as required.
Ability to work independently with minimal supervision.
Ability to quickly respond to changing work volume; high-energy level/speed.
Ability to work safely and in compliance with all health and safety standards to maintain a safe and hazard free work environment
Standard First Aid and Basic Rescuer CPR is an asset.
Must be able to work all evening shifts including weekends and holidays.
Ability to speak other languages an asset

How to Apply

Interested applicants may forward their resumes to Human Resources by e-mail: hr@niagarafallshotels.com.